Privacy policy

Last updated: 23 August 2026

Vonne Living respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how Vonne Living collects, uses, stores and discloses personal information when you visit vonneliving.com.au, purchase from us, contact us or otherwise interact with our business.

Information we collect

Depending on how you interact with Vonne Living, we may collect:

  • Your name.
  • Billing and delivery addresses.
  • Email address and telephone number.
  • Order and transaction details.
  • Product preferences and communication history.
  • Information you provide when making an enquiry, requesting a return or submitting a claim.
  • Device, browser, IP address and website-usage information.
  • Marketing and communication preferences.
  • Payment-related information processed by our payment providers.

We do not directly store complete payment-card information. Payments are processed through secure third-party payment providers made available through our ecommerce platform.

How we collect information

We may collect personal information when you:

  • Place or attempt to place an order.
  • Create an account or subscribe to marketing communications.
  • Contact us or submit an enquiry.
  • Request a return, refund, warranty assessment or other assistance.
  • Browse or interact with our website.
  • Communicate with us through email, social media or another channel.
  • Participate in a promotion, survey or review.

Some information may be collected automatically through cookies and similar technologies.

How we use personal information

We may use personal information to:

  • Process payments and fulfil orders.
  • Arrange delivery through suppliers, warehouses and carriers.
  • Provide order updates and customer support.
  • Handle returns, refunds, exchanges, warranty claims and disputes.
  • Detect and prevent fraud, misuse and security threats.
  • Maintain and improve our website, services and product range.
  • Analyse website performance and customer behaviour.
  • Comply with legal, accounting and regulatory obligations.
  • Send marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the message.

Sharing personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and other ecommerce technology providers.
  • Payment processors.
  • Product suppliers and fulfilment partners.
  • Couriers, freight companies and delivery providers.
  • Website-hosting, analytics and information-technology providers.
  • Email and marketing-service providers.
  • Professional advisers, insurers, regulators and authorities.
  • Fraud-prevention, security and dispute-resolution providers.

We provide these parties only with information reasonably required to perform their services.

Because some products are dispatched directly by our private supplier, the customer’s name, delivery address, telephone number and relevant order information may be provided to our supplier and delivery provider for fulfilment purposes.

Overseas disclosure

Some service providers used by Vonne Living may store or process information outside Australia.

Where personal information is disclosed or processed overseas, privacy protections may differ from those applying in Australia. We take reasonable steps to work with reputable providers and protect personal information appropriately.

Cookies and analytics

Our website may use cookies and similar technologies to:

  • Remember preferences and shopping-cart contents.
  • Operate essential website functions.
  • Understand website traffic and performance.
  • Improve the customer experience.
  • Measure advertising and marketing effectiveness.
  • Help prevent fraud and unauthorised activity.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution requirements.

We use reasonable administrative, technical and organisational safeguards to protect information against loss, misuse, interference and unauthorised access, modification or disclosure.

No method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be limited where permitted or required by law.

Privacy enquiries and complaints

If you have a privacy question, request or complaint, contact:

Vonne Living
Email: vonneliving@gmail.com
Postal address: P.O. Box 4341 Robina Town Centre, Robina, QLD, 4230

We will review your enquiry and aim to respond within one business day.

If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations.

The current version will be published on this website with its most recent update date.