Terms of service

Last updated: 23 August 2026

These Terms of Service govern your use of vonneliving.com.au and any purchase made from Vonne Living.

By accessing our website or placing an order, you agree to these Terms together with our Refund & Returns Policy, Shipping Policy and Privacy Policy.

Nothing in these Terms excludes, restricts or modifies rights that cannot lawfully be excluded, including rights under the Australian Consumer Law.

About Vonne Living

Vonne Living is an Australian online retailer specialising in considered lighting and interior products.

Business name: Vonne Living
ABN: 42204700378
Email: vonneliving@gmail.com

Website use

You must use this website only for lawful purposes.

You must not:

• Interfere with the security or operation of the website.
• Attempt to gain unauthorised access to systems or customer information.
• Introduce malicious code, viruses or harmful material.
• Use website content for unlawful, misleading or fraudulent purposes.
• Copy, reproduce or commercially exploit our content without permission.
• Place fraudulent orders or provide false information.

We may restrict access where reasonably necessary to protect Vonne Living, our customers or our service providers.

Product information

We aim to present product descriptions, specifications, colours, dimensions, finishes, availability and photographs accurately.

However:

• Colours and finishes may vary between screens and lighting conditions.
• Dimensions may be subject to reasonable manufacturing tolerances.
• Natural and handcrafted materials may vary in colour, veining, texture, shape and finish.
• Product packaging, minor details or specifications may change without notice where the product’s essential function and quality are not materially affected.

Variations inherent in marble, alabaster, timber, ceramic, glass, rattan and handcrafted materials are part of their natural character and are not necessarily faults.

Customers should review all specifications and suitability requirements before ordering.

Electrical products and installation

Lighting products requiring electrical connection must be installed by an appropriately licensed electrician in accordance with applicable instructions, standards and regulations.

The customer is responsible for confirming product suitability, measurements, ceiling support, mounting requirements, electrical compatibility and installation conditions before installation.

Unless expressly included in the product description, installation services, globes, electrical modification and site preparation are not included.

Pricing

Prices are displayed in Australian dollars unless stated otherwise.

We aim to ensure pricing is accurate. If a genuine pricing, product or system error affects an order, we may contact you to explain the issue and offer an appropriate solution, which may include proceeding at the correct price or cancelling and refunding the affected item.

We will not cancel an order merely because the product later becomes more expensive.

Delivery charges, where applicable, are displayed at checkout or otherwise communicated before an order is finalised.

Orders and acceptance

Submitting an order does not necessarily mean it has been accepted.

An order is accepted when we confirm that it can be supplied or commence fulfilment. We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.
• An obvious pricing or description error has occurred.
• Payment cannot be authorised.
• We reasonably suspect fraud or unauthorised activity.
• Delivery cannot be completed to the supplied address.
• Quantity limits or supplier restrictions apply.

If we cancel an order after payment has been received, we will refund the affected amount to the original payment method.

Product availability

Availability information is provided in good faith but may change before supplier or warehouse confirmation.

Some products are dispatched directly by our supplier. A product shown as available may occasionally become unavailable due to supplier adjustments or inventory discrepancies.

If an ordered product cannot be supplied within a reasonable time, we will contact you and provide an appropriate solution, which may include an alternative product, revised timeframe or refund.

Payment

Orders must be paid using an available payment method at checkout.

You confirm that you are authorised to use the selected payment method and that all information supplied is accurate.

Payment providers may conduct security, fraud-prevention and authorisation checks. Vonne Living is not responsible for delays caused by a financial institution or payment provider.

Shipping and delivery

Delivery is governed by our Shipping Policy.

Delivery dates are estimates unless expressly agreed otherwise. Delays may occur because of supplier processing, carrier operations, weather, access restrictions, peak periods or events outside reasonable control.

Nothing in this section limits any rights you may have if an order is not supplied within an agreed or reasonable time.

Risk and ownership

Ownership of a product passes to you once full payment has been received.

Risk of loss or damage remains with Vonne Living until the product is delivered to the nominated address, except to the extent otherwise permitted by law.

After delivery, you are responsible for protecting the product from loss, weather, theft, misuse and damage.

Returns, refunds and warranties

Returns, refunds, exchanges, damaged deliveries and faulty-product claims are handled under our Refund & Returns Policy and applicable Australian Consumer Law.

Manufacturer warranties are additional to, and do not replace, applicable consumer guarantees.

Intellectual property

Website content—including branding, logos, text, product descriptions, graphics, layouts, photography and other material—is owned by or licensed to Vonne Living and is protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial shopping purposes. No content may be reproduced, modified, distributed or commercially used without prior written permission.

Reviews and submitted content

If you submit a product review, photograph or other content, you confirm that:

• It is accurate and reflects your genuine experience.
• You have the right to submit it.
• It does not infringe another person’s rights.
• It is not unlawful, defamatory, misleading, abusive or harmful.

Where you give us permission, we may display submitted content in connection with Vonne Living. We may remove content that breaches these Terms or applicable law.

Third-party services and links

Our website may contain links to or integrations with third-party services.

We are not responsible for third-party websites, content, privacy practices or service availability. Use of those services may be governed by separate terms.

Liability

To the maximum extent permitted by law, Vonne Living is not liable for loss arising from:

• Misuse, incorrect handling or improper storage.
• Installation by an unqualified or unauthorised person.
• Failure to follow product or manufacturer instructions.
• Modifications made after delivery.
• Normal wear and tear.
• Natural material variations.
• Matters outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability arising under applicable consumer guarantees.

Indemnity

To the extent permitted by law, you are responsible for loss reasonably suffered by Vonne Living because of your unlawful use of the website, fraudulent conduct or material breach of these Terms.

This clause does not apply to the extent that the loss was caused or contributed to by Vonne Living.

Changes to these Terms

We may update these Terms from time to time. Updated Terms apply from the date they are published and do not retrospectively alter an order already accepted unless required by law or agreed with you.

Governing law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the courts and tribunals of Queensland and any courts entitled to hear appeals from them, subject to any rights a consumer has to bring a claim in another jurisdiction.

Contact

Questions about these Terms may be submitted through our website Contact page or sent to:

Vonne Living
Email: vonneliving@gmail.com