Shipping policy

Last updated: 23 August 2026

Vonne Living delivers to eligible locations throughout Australia using our suppliers and trusted delivery partners.

Order processing

Once your order is received, we personally coordinate fulfilment with the relevant supplier. Items within the same order may be dispatched separately and arrive at different times. Where available, tracking or delivery information will be provided for each shipment.

Delivery timeframes

Delivery timeframes shown on our website, displayed at checkout or provided after purchase are estimates only unless expressly agreed otherwise.

Timeframes may vary according to:

  • Product availability

  • Supplier or warehouse location

  • Delivery destination

  • Parcel size and weight

  • Courier or freight-provider schedules

  • Peak trading periods

  • Weather and transport disruptions

  • Regional or remote-area access

We will keep you reasonably informed if we become aware of a significant delay.

If an order cannot be supplied within an agreed or reasonable time, we will provide an appropriate solution in accordance with the Australian Consumer Law.

CAFE Lighting & Living products

Orders are processed Monday to Friday. Orders placed over the weekend are processed on Monday. For available lighting products, dispatch is typically 1–3 business days after payment is confirmed.

After dispatch, estimated transit to metro addresses in NSW, VIC, QLD, SA and WA is 2–4 days. Regional and remote deliveries can take 3–10 days, depending on the product and destination. Dispatch and transit are separate estimates; delivery times may vary.

Freight depends on the item and delivery address. The shipping charge is shown at checkout where available. If an address requires an individual freight quote, we’ll contact you before proceeding with any additional charge.

Zara Pendant – 3 Tier Brass has a separate freight charge, but follows the same estimated 1–3 business-day dispatch timeframe as other CAFE lighting.

Delivery charges

Delivery charges are calculated according to the product, order size, destination and available delivery service.

Some bulky, fragile, oversized or regional deliveries may require an individual freight quotation. If an additional charge is required and was not displayed at checkout, we will contact you before proceeding.

We will not charge an additional amount without your agreement.

Delivery areas

We currently deliver to eligible Australian addresses serviced by our suppliers and delivery partners.

Some products may not be available for delivery to:

  • PO Boxes or parcel lockers

  • Remote or offshore locations

  • Addresses with restricted vehicle access

  • Certain islands or territories

  • Locations outside a supplier’s service network

If delivery cannot be arranged to your address, we will contact you to discuss the available options.

Authority to leave

Where authority to leave is selected, requested or otherwise provided, the carrier may leave the order in a reasonably safe location at the delivery address.

Risk associated with the parcel after an authorised safe delivery may pass to the customer to the extent permitted by law.

If you do not consider your property suitable for unattended delivery, do not provide authority to leave.

Receiving your delivery

You are responsible for providing:

  • A complete and accurate delivery address

  • A valid contact telephone number

  • Safe and reasonable access to the property

  • Any relevant access instructions

  • A person available to receive the delivery where required

Before ordering large or bulky products, check doorways, lifts, corridors, stairways and other access points to ensure the item can be delivered safely.

Standard delivery may not include unpacking, assembly, installation, removal of packaging, removal of existing products or carrying goods beyond the carrier’s normal delivery point unless expressly stated.

Missed deliveries and redelivery

If nobody is available to receive a delivery that requires attendance, the carrier may:

  • Leave a collection card

  • Transfer the item to a collection location

  • Contact you to arrange redelivery

  • Return the item to the sender or supplier

Additional storage, redelivery or return charges caused by an unavailable recipient, incorrect address or inadequate access may be payable by the customer where reasonable and permitted by law.

Incorrect addresses

Please check your delivery information carefully before placing an order.

Contact us immediately if an address needs to be changed. We cannot guarantee that changes can be made after supplier processing or dispatch has begun.

Reasonable costs resulting from incorrect or incomplete customer-supplied delivery information may be payable by the customer.

Tracking

Tracking details are supplied where available.

Tracking may not activate until the carrier has collected and scanned the shipment. Some specialist freight services may contact you directly instead of providing conventional online tracking.

Damaged deliveries

Inspect products and packaging as soon as reasonably possible after delivery.

If an order arrives visibly damaged, note the damage with the delivery driver where possible and retain all packaging.

Contact Vonne Living promptly with:

  • Your order number

  • Photographs of the damaged product

  • Photographs of the packaging and shipping label

  • A description of the damage

Please do not dispose of the product or packaging until we have reviewed the issue and advised you of the next steps.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

Lost or missing deliveries

If tracking shows that an order has been delivered but you cannot locate it, check the surrounding property and contact other members of your household, neighbours or building management where appropriate.

Please contact us promptly if the parcel remains missing. We will work with the relevant supplier or carrier to investigate.

Split shipments

Products within the same order may be supplied from different warehouses or suppliers. As a result, items may be dispatched separately, arrive at different times and have separate tracking details.

Split shipments do not necessarily indicate that an item is missing.

Product installation

Lighting products must be installed by a suitably qualified and licensed electrician where required.

Delivery does not include installation unless expressly stated.

Contact us

For shipping enquiries, contact:

Vonne Living
Email: vonneliving@gmail.com
Website: vonneliving.com.au

We aim to respond within a reasonable timeframe.